Privacy Policy

Medicare Done Right LLC ("we," "us," or "our"), operated by Justin Mikkelson, a licensed insurance agent, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at medicaredonerightnow.com, use our services, or communicate with us by phone, email, or text message (SMS).

1. Information We Collect

We collect personal information that you voluntarily provide when you interact with us. This information may include:

• Contact Information: Full name, mobile phone number, email address, and mailing address
• Medicare Information: Current Medicare coverage details, plan preferences, and enrollment status (only when you choose to share it)
• Health Information: Limited health-related information solely as needed to determine plan enrollment eligibility
• Appointment Details: Date, time, and preferred contact method for scheduled consultations
• Communication Records: Records of phone calls (recorded as required by CMS), text messages, emails, and chat conversations
• Website Activity: IP address, browser type, pages visited, referring source, and other analytics data collected via cookies

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and conduct your free Medicare plan review
• To send appointment confirmations, reminders, and follow-up communications via email and SMS
• To provide information about Medicare plan options available in your area
• To respond to your inquiries and customer service requests
• To complete plan enrollment when you request it
• To comply with CMS regulations, state insurance laws, and federal requirements
• To improve our website, services, and customer experience

3. SMS Text Messaging Opt-In Details

4. Cookies and Tracking Information

Our website uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for the website to function (e.g., session management, security)
• Analytics cookies: To analyze website traffic and user behavior so we can improve our site
• Functionality cookies: To remember your preferences and enhance your browsing experience
• Tracking pixels: Conversion tracking through our GoHighLevel CRM to measure the effectiveness of our communications

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality. We do not use cross-site advertising trackers, and we do not sell or share cookie data with advertising networks.

5. Data Security Practices

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS) for all website traffic
• Secure cloud storage with industry-standard access controls
• Limited employee access to personal information on a need-to-know basis
• Regular security audits and updates to our systems
• Secure recording and storage of phone calls as required by CMS regulations
• Password protection and multi-factor authentication on all business accounts

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Insurance Carriers: When you request to enroll in a specific plan, we share your application information with the relevant insurance carrier
• Service Providers: Trusted third-party vendors who help us operate our business (CRM software, SMS messaging platforms, email service providers) under strict confidentiality agreements
• Legal Compliance: When required by law, court order, CMS regulations, or other government request
• Business Transfers: In the event of a merger, acquisition, or sale of our business

7. Your User Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we have about you
• Right to Correct: Request that we correct any inaccurate or incomplete information about you
• Right to Delete: Request that we delete your personal information (subject to legal retention requirements)
• Right to Unsubscribe from SMS: Reply STOP to any text message at any time to unsubscribe
• Right to Unsubscribe from Email: Click the unsubscribe link in any marketing email
• Right to Update Information: Request that we update your contact preferences or information at any time
• Right to Withdraw Consent: Withdraw any previously given consent, which will not affect the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us using the contact information at the bottom of this page.

8. Call Recording

As required by Centers for Medicare & Medicaid Services (CMS) regulations, all sales, marketing, and enrollment calls with Medicare beneficiaries are recorded in their entirety. Recordings are securely stored for compliance purposes and may be reviewed for quality assurance. By scheduling or accepting a call with us, you acknowledge and consent to this call recording.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years of age and either eligible for Medicare or assisting a Medicare-eligible family member. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a minor, we will delete it promptly.

10. Government Non-Affiliation

This website and its contents are not affiliated with, endorsed, or sponsored by the U.S. Government, the federal Medicare program, or the Centers for Medicare & Medicaid Services (CMS). Medicare has neither reviewed nor endorsed this information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated through a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us